Cisco Cisco Unified Contact Center Enterprise 9.0(2)

This chapter contains the following topics:

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Accessing the Configuration Manager

To access the Configuration Manager:

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Double-click the Unified CCE Administration Tools folder icon, then double-click the
Configuration Manager icon.

-or-

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From the Start menu, select All Programs > Cisco Unified CCE Tools > Administration
Tools > Configuration Manager.

Using the Configuration Manager

When you start the Configuration Manager, the Configuration Manager window appears. The
"

" figure shows the window with the top-level directories

displayed for all its menus.

The Configuration Manager lets you view and update the configuration information in the
Unified ICM database. The configuration information describes the people, groups, and devices
that are part of your enterprise.

To set up the configuration of a new system when you are a new user, follow the steps in the
menu bar's Step by Step Configuration selection list.

Use the tools in the Telephony Contact Center Configuration menu in the order given to
configure, first Network Interface Controllers (NICs), then peripherals, and so on. After you
configure the system software for your telephony contact center, then you can configure the
software for multi-media applications.

The tools in the MultiMedia Contact Center Configuration menu are also in the order in which
you might use them. For example: you must have a media class before you can create a media
routing domain for that class. And you must have an application instance before you can specify
the path to that application.

To ...

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Access the configuration tools according to the menu selections of the former Configure ICM
tool, in the menu, select Configure ICM.

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Access all the tools you can use in the Configuration Manager, in the menu bar, select Tools.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)