Cisco Cisco Unified Contact Center Enterprise 9.0(2)

" figure shows the elements of the Routing Client

subsystem.

Figure 21: Routing Client Subsystem

Interface Controllers

Each routing client must be associated with an interface controller. An interface controller
operates on two levels: physical and logical. A physical device is a single instance of a device.
A logical device is either a single physical device or more than one physical device running
duplexed.

A Physical Interface Controller can be a:

•

Network Interface Controller (NIC). A NIC communicates directly with the IXC's signaling
network, reading call routing requests from the network and transferring them to the Central
Controller. This chapter describes how to set up a NIC.

•

Peripheral Gateway (PG). A PG communicates with the ACD, PBX, or VRU at a contact
center, monitoring status information from the peripheral and sending it to the Central
Controller. The PG can also act as a routing client, sending routing requests to Unified ICM
software. For information on setting up Peripheral Gateways, see Chapter 6, "

Examples of Routing Client Subsystems

You can associate more than one routing client with a single logical interface controller. For
example, if a Unified ICM Network Interface Controller (NIC) is serving two AT&T Intelligent

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)