Cisco Cisco IP Contact Center Release 4.6.2
How to Add the Instance
This task is performed on the Child System Peripheral Gateway computers BELO-5A (PG1A)
and BELO-5B (PG1B).
and BELO-5B (PG1B).
After the reboot, use the Web Setup Tool to add the Instance.
Step 1
Enter http://BELO-5B/setup (or BELO-5A, as applicable) and log in to the Web Setup Tool
to add the Instance. The main Web Setup Tool window appears.
to add the Instance. The main Web Setup Tool window appears.
Step 2
Click Instance Management, then click Add.
The Add Instance dialog appears.
Step 3
Select BELO (the Facility), then bh03 (the Instance to add).
Step 4
Click Save.
Step 5
Click Log Out.
Modifying a PG or Peripheral
Use the PG Explorer to modify a PG or a peripheral.
How to Modify a PG and Peripheral Records
Follow the steps to modify a PG and peripheral records:
Step 1
Follow the steps for viewing a PG. (See the "
" section.)
The selected PG's configuration information displays in the fields on the right.
Step 2
Edit the configuration information. (For field descriptions, see the "
" section.)
Note: You cannot modify fields that are greyed out.
Table 17: Rules for Changing a PG's Client Type
Then it can be
If the PG Client Type is
Changed to PG_Generic.
Non PG_Generic (ACD or
VRU)
VRU)
Changed to VRU or a specific ACD type if and only if all
peripherals configured for that PG are of the same type.
peripherals configured for that PG are of the same type.
PG_Generic
Changed to Rockwell Spectrum.
Rockwell r1.3 ACD
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
102
Chapter 6: Configuring Peripherals and Trunk Groups
Configuring a PG