Cisco Cisco IP Contact Center Release 4.6.2
Then it can be
If the PG Client Type is
Switched between EAS and non-EAS mode.
Avaya DEFINITY ECS ACD
Table 18: Rules for Changing a PG's Peripheral
Then...
If the PG Client Type is...
A VRU peripheral can always be added.
PG_Generic
An ACD peripheral cannot be changed to a VRU peripheral
or vice-versa. The peripheral must be deleted and re-added.
or vice-versa. The peripheral must be deleted and re-added.
PG_Generic
Any type of ACD peripheral can be added.
PG_Generic with only VRU
peripherals
peripherals
Any additional ACDs must be of the same type.
PG_Generic with at least one
ACD peripheral
ACD peripheral
When you make a modification, the Changed icon
Figure 30: Changed Icon
appears next to the selected item (PG or Peripheral) in the tree list box.
Step 3
Click Save.
The modified data is saved in the Unified ICM database and the Changed icon is removed from
the PG or peripheral in the tree list box.
the PG or peripheral in the tree list box.
Deleting a PG or a Peripheral
Use the PG Explorer to delete a PG or a peripheral.
How to Delete a PG or a Peripheral
Follow the steps to delete a PG or a peripheral:
Step 1
Follow the steps for viewing a PG. (See the "
" section.)
The selected PG's configuration information displays in the fields on the right.
Step 2
In the tree list box, select the PG or peripheral whose records you want to delete.
Note: If you select a PG, the records for all peripherals associated with it will also be deleted.
If you select a peripheral, only its records will be deleted.
If you select a peripheral, only its records will be deleted.
Step 3
Click Delete. This places a Marked for Deletion icon
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
103
Chapter 6: Configuring Peripherals and Trunk Groups
Configuring a PG