Cisco Cisco IP Contact Center Release 4.6.2

Valid

Valid

Valid

Valid

Valid

Normal

Valid

Valid

Valid

Valid

Valid

DNIS Override

Valid

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—

—

—

Busy

Valid

—

—

—

—

Ring

Valid

Valid

Valid

—

Valid

Post-Query

Click Save.

Mapping Labels

For some routing clients, all labels are valid for all dialed number/script selectors. For other
routing clients, you must specify which labels are valid for each dialed number/script selector.
You specify whether the mapping of labels to dialed number/script selectors is necessary when
you configure the routing client. For more information on this, see the"

How to Map Specific Labels to a Dialed Number/Script Selector

To map specific labels to a dialed number/script selector, follow these steps:

In the Configuration Manager menu, select Tools > List Tools > Dialed Number/Script
Selector List. The Dialed Number/Script Selector List window appears.

Select the filters you want and click Retrieve. The enterprise names for the retrieved dialed
number/script selectors are listed in the list box.

Select the enterprise name for the dialed number/script selector you want.

Click the Dialed Number Label tab.

The Name column displays a list of all labels currently associated with that dialed number/script
selector.

Note: For a call associated with this dialed number/script selector, the system software can
return only labels assigned to the dialed number/script selector.

Click Add.

In the Add Label dialog, select a label name and click OK.

Note: For labels to appear in this dialog selection box, they must have been previously defined
for the selected dialed number/script selector's routing client. Use the Label List tool to define
labels.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)