Cisco Cisco IP Contact Center Release 4.6.2

How to Configure Service Arrays

To configure service arrays, proceed along the following steps:

In the Configuration Manager menu, select Configure ICM > Targets > VRU Service Arrays
> Service Array Explorer. The Service Array Explorer window appears.

In the Select filter data box, select the appropriate filters and click Retrieve. This enables the
Add Service array button and displays a list of all currently defined service arrays associated
with the selected PG.

You can define a new service array or modify an existing one:

•

To set up a new service array, click Add Service array.

Note: To create subsequent service arrays for the same PG, select the PG in the tree list
window and then click Add Service array.

•

To modify an existing service array, select it in the tree list window.

In the Service Array tab for the selected service array, enter values for the following fields:

•

Name. A unique name for the service array.

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Description. Additional information about the service array.

Click the Members tab.

This tab lists the services that are current service array members of the selected PG.

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To add service members, click Add. Then in the Add Service Member window, select the
name of a service from the list of available records and click OK. The Available records list
contains all the services connected to the peripherals associated with the selected PG.

•

To remove a service member, select it in the list and click Remove.

Add or modify a route associated with the service array:

•

To add a route, select the service array in the tree list box, and click Add Route. Or in the
tree list box, select a route from the UNASSIGNED group and drag it to the service array.
Then in the Route tab, enter or modify the Name and Description.

•

To modify the route, select it in the tree list box, and modify the Name and Description in
the Route tab.

Add or modify one or more peripheral targets for the route:

•

To add a peripheral target, select the route and click Add Peripheral target. Or in the tree
list box, select a peripheral target from the UNASSIGNED group and drag it to the route.
Then in the Peripheral target tab, enter the following:

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)