Cisco Cisco IP Contact Center Release 4.6.2
Each user variable must:
•
Have a name that begins with user.
Note: This name cannot contain the dot/period (.) character.
•
Be associated with an object type, for example, Service. (This enables the system software
to maintain an instance of that variable for each object of that type in the system.)
to maintain an instance of that variable for each object of that type in the system.)
•
Be identified as a persistent (retains value across CallRouter restarts) or non-persistent (does
not retain value across CallRouter restarts) variable.
not retain value across CallRouter restarts) variable.
Note: A user variable can store a value up to 254 characters long.
After you have defined a variable, you can then use the Script Editor Formula Editor to access
the variable and reference it in expressions, just as you would with a “built-in” variable
the variable and reference it in expressions, just as you would with a “built-in” variable
How to Define a User Variable
Step 1
Within the Configuration Manager, select Tools > List Tools > User Variable List.
The User Variable List window appears.
Step 2
In the User Variable List window, enable Add by clicking Retrieve.
Step 3
Click Add.
The Attributes property tab appears.
Step 4
Complete the Attributes property tab.
Note: The Variable name, Object type, and Data type fields are required. All other fields are
optional. For additional information refer to the online Help.
optional. For additional information refer to the online Help.
Step 5
Click Save to apply your changes.
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 10: Configuring Cisco Unified Intelligent Contact Management Variables
User Variables