Cisco Cisco IP Contact Center Release 4.6.2

Note: Network VRUs are only available for intelligent public network IXCs, not all public
network IXCs.

A Network VRU supports the system software's service control interface. A routing script can
divert a call to a Network VRU and instruct the VRU to perform specific processing before the
system software determines the final destination for the call.

Preparation for using the VRU feature includes:

•

Setting up Network VRU targets with the Configuration Manager

•

Inserting VRU nodes in the routing script

This chapter describes how to perform these tasks.

Note: For the remainder of this chapter, the term VRU will be used exclusively to be consistent
with the on-screen prompts.

VRU Configuration Tools

Network VRU Explorer Tool

This tool allows a Network Applications Manager (NAM) to view, edit, or define network
VRUs, labels, and their associations. The system software can send a customer call to a network
VRU.

Note: The Network VRU Explorer is not available on a Limited (single Instance) Administration
& Data Server.

To begin, select the filters you want and click Retrieve.

The changes you make in the Network VRU Explorer window are not applied to the database
until you click Save.

Select Filter Data Box

Use the Select filter data box (see the "

Chapter 3 for additional information) to select and retrieve data from the database. Until you
retrieve database data, no data is displayed.

Network VRU Label Tree

This button toggles between Hide and Show. Click it to hide or show a diagram identifying all
the objects that can be displayed in the tree list box and showing their hierarchy.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)