Cisco Cisco Unified Intelligent Contact Management Software

The extension number for the skill group used by AT&T Definity G3.
For all other peripheral types, leave this field blank.

Service Members Tab

This tab allows you to view service member information for the service that is currently selected.
If you have maintenance access, this tab also lets you add or remove service members.

This window lists the names of all the skill groups that are members of
the selected service.

Use the Primary checkbox to indicate whether a skill is a primary group
(the default) for the service or a backup group. You can have more than
one primary skill group.

To add a service member, click this button. Then in the Add Service
Member window, select the name of a skill group from the list of
available records and click OK.

An enterprise name for the skill group. This name must be unique among
all skill groups in the enterprise.

To remove a service member, select a skill group in the Current service
members window and click this button.

Route Tab

A route is a value returned by a routing script that maps to a target at a peripheral; that is, a
service, skill group, agent, or translation route. In this case, the route maps to the selected service.
For more information on routes, see Chapter 8, "

."

The enterprise name of the route.

Additional information about the route.

Peripheral Target Tab

The DNIS tab allows you to view (and define, delete, or edit, if you have maintenance access)
the DNIS properties of the selected peripheral target. A peripheral target is a combination of a

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)