Cisco Cisco Unified Intelligent Contact Management Software
network trunk group and a DNIS (Dialed Number Identification Service) value, which the
system software uses to indicate the destination for a call.
system software uses to indicate the destination for a call.
A DNIS is a string of digits indicating the number dialed by a caller and how the call will be
handled by the ACD, PBX, or VRU.
handled by the ACD, PBX, or VRU.
Table 27: DNIS Tab Field Descriptions
Description
Field
Dialed Number Identification Service (DNIS). Usually a string of digits
indicating the number dialed by a caller and how the call will be handled
indicating the number dialed by a caller and how the call will be handled
DNIS
by the ACD, PBX, or IVR. Sometimes the string may include letters. The
exact content of this field is dependant on the external hardware the system
software interfaces with. Unified ICM system itself has no dependency
on the contents of this field being in any particular format. The system
software uses the DNIS and trunk group to indicate the destination for a
call.
exact content of this field is dependant on the external hardware the system
software interfaces with. Unified ICM system itself has no dependency
on the contents of this field being in any particular format. The system
software uses the DNIS and trunk group to indicate the destination for a
call.
The logger enforces the following rule: If a peripheral target (DNIS) is
attached to a route, the route must have its Service field populated.
attached to a route, the route must have its Service field populated.
Additional information about the peripheral target.
Description
(drop-down list) The enterprise name of the network trunk group associated
with the peripheral target.
with the peripheral target.
Network trunk group
Label Tab
The Label tab allows you to view (and create, delete, or edit, if you have maintenance access)
the properties of the selected label. A label (or routing label) is a value that the Unified ICM
system returns to a routing client to map to a target, which, in this case, is the selected service
on the selected peripheral. For a full description of labels, see the "
the properties of the selected label. A label (or routing label) is a value that the Unified ICM
system returns to a routing client to map to a target, which, in this case, is the selected service
on the selected peripheral. For a full description of labels, see the "
Table 28: Label Tab Field Descriptions
Description
Field
The label value.
Routing Client (required)
Additional information about the peripheral target.
Label (required)
(Drop-down list) The valid types depend on the type of routing client.
Select one valid type for your routing client. Check with your carrier for
Select one valid type for your routing client. Check with your carrier for
Label type
the latest information about supported label types. Typical types are
Normal, DNIS Override, Busy, Ring, and Post-Query.
Normal, DNIS Override, Busy, Ring, and Post-Query.
The customer associated with the label.
Customer
Additional information about the label.
Description
Modifying, Defining, and Deleting Services
The following sections show you how to modify, define, and delete services.
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)
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Chapter 7: Configuring Skill Targets
Services