Cisco Cisco IPCC Web Option
Preface
Purpose
This manual provides the system configuration guidelines and checklists that remote agents
need to follow in order to successfully set up Cisco IPCC Remote Agent Option. The
troubleshooting entries documented in this manual will help eliminate setup problems.
need to follow in order to successfully set up Cisco IPCC Remote Agent Option. The
troubleshooting entries documented in this manual will help eliminate setup problems.
Note: Refer to the Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0) Hardware
and System Software Specifications (Bill of Materials) and the Cisco Response Solutions (CRS)
Software and Hardware Compatibility Guide (located on the
and System Software Specifications (Bill of Materials) and the Cisco Response Solutions (CRS)
Software and Hardware Compatibility Guide (located on the
(http://
www.cisco.com/univercd/cc/td/doc/product/icm/index.htm)) for details about operating system
and software requirements.
and software requirements.
Audience
There are two major audiences for IPCC Remote Agent Option:
•
System Administrators/Installers – These users will use the existing design guides to design
their system, and use existing Cisco IPCC/CallManager documentation.
their system, and use existing Cisco IPCC/CallManager documentation.
•
Remote Agents – These users set up the system at their remote location and use the system
on a regular basis for customer interaction.
on a regular basis for customer interaction.
Organization
The following table describes the information contained in each section of this guide:
Description
Section
Describes the IPCC Remote Agent Option application.
Describes how to configure IPCC Remote Agent Option when
using an IP Phone.
using an IP Phone.
Configuration and Troubleshooting Guide for Cisco IPCC Remote Agent Option IPCC Enterprise and Hosted Editions Release 7.0(0), IPCC Express Edition Release 4.0(0)
Preface 1
Preface
Purpose