Cisco Cisco Unified Contact Center Enterprise 9.0(1) Installation Guide

Click Add. The Attributes tab appears.

Figure 6: Application Gateway List Window

Specify the following values on the Attributes tab:

•

Name. Enter a name for the Unified ICM Application Gateway.

•

Type. Select Remote ICM.

•

Preferred Side. Indicates the preferred side of the Unified ICM Application Gateway to use
when both are available. If only one side is available, the system software uses that side
regardless of preference. This option applies only for Custom Gateways. For Remote ICM
systems, the preference is indicated by a suffix on the connection address.

•

Encryption. Indicates whether requests to the Unified ICM Application Gateway are
encrypted. Select None.

•

Fault Tolerance. If the Unified ICM Application Gateway is duplexed, specifies the
fault-tolerance strategy it uses.

•

Connection. Select whether the Unified ICM Application Gateway is Duplex (has both a
Side A and Side B connection), Simplex A (only has a Side A), or Simplex B (only has a
Side B).

•

Description (optional). Additional information about the Unified ICM Application Gateway.

Click Save to create the Unified ICM Application Gateway.

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)