Cisco Cisco E-Mail Manager Unity Integration Option Design Guide
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Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
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Chapter 2 Deployment Models
IPT: Multi-Site with Centralized Call Processing
QoS must be enabled and that appropriate LAN/WAN routing must be established. For details on
provisioning your WAN with QoS, refer to the latest version of the Cisco Enterprise QoS Solution
Reference Network Design Guide, available at
provisioning your WAN with QoS, refer to the latest version of the Cisco Enterprise QoS Solution
Reference Network Design Guide, available at
During consultative transfers where the agent (not the caller) is routed to a Unified IP IVR port for
queuing treatment, transcoding is required because the Unified IP IVR can generate only G.711 media
streams.
queuing treatment, transcoding is required because the Unified IP IVR can generate only G.711 media
streams.
IPT: Distributed Voice Gateways
A variation of the centralized call processing model can include multiple ingress voice gateway
locations. This distributed voice gateway model might be appropriate for a company with many small
sites, each requiring local PSTN trunks for incoming calls. This model provides local PSTN connectivity
for local calling and access to local emergency services.
locations. This distributed voice gateway model might be appropriate for a company with many small
sites, each requiring local PSTN trunks for incoming calls. This model provides local PSTN connectivity
for local calling and access to local emergency services.
illustrates this model.
Figure 2-3
Multi-Site Deployment with Centralized Call Processing and Distributed Voice
Gateways
Gateways
Signaling/CTI
IP Voice
TDM Voice
143987
V
Unified CM Cluster
PSTN
M
M
M
M
M
IP-VR/CVP
AW/HDS
Agent
VoIP WAN
IP
Agent
IP
PG/CTI
ICM
PG/CTI