Cisco Cisco IP Contact Center Release 4.6.1 Design Guide
C H A P T E R
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Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
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Unified Contact Center Enterprise Desktop
The Cisco Unified Contact Center Enterprise (CCE) solution delivers a comprehensive set of desktop
applications and services. This chapter covers the following major topics related to those desktop
applications and services:
applications and services. This chapter covers the following major topics related to those desktop
applications and services:
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What's New in This Chapter
releases of this document.
Desktop Components
The desktop applications themselves typically run on Agent, Supervisor, or Admin workstations.
Services supporting the desktop applications typically run on the CCE Peripheral Gateway (PG) server.
Within the CCE deployment, there may be one or more PG systems, and for each PG there is one set of
active desktop services, which includes the CTI Object Server (CTI OS) and the Cisco Agent Desktop
Base Services (for Cisco Agent Desktop deployments).
Services supporting the desktop applications typically run on the CCE Peripheral Gateway (PG) server.
Within the CCE deployment, there may be one or more PG systems, and for each PG there is one set of
active desktop services, which includes the CTI Object Server (CTI OS) and the Cisco Agent Desktop
Base Services (for Cisco Agent Desktop deployments).
depicts the components within a
Unified CCE deployment that support the various desktop applications.
Table 4-1
New or Changed Information Since the Previous Release of This Document
New or Revised Topic
Described in:
Remote Silent Monitoring (RSM)