Cisco Cisco IP Contact Center Release 4.6.1 Design Guide
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Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 12 Bandwidth Provisioning and QoS Considerations
Bandwidth Provisioning
The Recording and Playback Service converts copies of a call’s RTP packets to RAW files and stores
these files for playback using Cisco Supervisor Desktop. Either the VoIP Monitor server (Span capture)
or the Cisco Agent Desktop (Desktop capture) directs these RTP packets to the Recording and Playback
server. So in a SPAN capture environment, a recording consumes a monitoring session and a recording
and playback session.
these files for playback using Cisco Supervisor Desktop. Either the VoIP Monitor server (Span capture)
or the Cisco Agent Desktop (Desktop capture) directs these RTP packets to the Recording and Playback
server. So in a SPAN capture environment, a recording consumes a monitoring session and a recording
and playback session.
A second Recording and Playback Service does not increase the recording capacity, but it does provide
some load balancing and redundancy. When both Recording and Playback servers are active, the
recording client alternates between the two servers and stores the recording files first on one server, then
the other.
some load balancing and redundancy. When both Recording and Playback servers are active, the
recording client alternates between the two servers and stores the recording files first on one server, then
the other.
Bandwidth Requirements for a Distributor AW with HDS and Reporting
and
deployments.
Figure 12-6
Reporting for Standard-Size Deployments