Cisco Cisco IP Contact Center Release 4.6.1 Design Guide
2-26
Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
OL-8669-16
Chapter 2 Deployment Models
IPT: Multi-Site with Distributed Call Processing
Unified CCE: Unified CCE System PG
The Unified CCE System PG is not a good fit for this model because it does not support Unified CVP
for queuing, and the IVR PIMs on the Unified CCE System PG would go unused.
for queuing, and the IVR PIMs on the Unified CCE System PG would go unused.
Unified CCE: Unified CCE PG
The Unified CCE PG is the recommended PG for this deployment model.
Unified CCE: Distributed Unified ICM Option with Distributed Call Processing
Model
Model
illustrates this deployment model.
Figure 2-7
Distributed Unified ICM Option Shown with Unified IP IVR
Advantages
The primary advantage of the distributed Unified ICM option is the redundancy gained from splitting the
Unified ICM Central Controller between two redundant sites.
Unified ICM Central Controller between two redundant sites.
Signaling/CTI
IP Voice
TDM Voice
PG/CTI
143991
Unified CM Cluster 1
PSTN
M
M
M
M
M
IVR
Agent
VoIP WAN
IP
Agent
IP
V
V
Unified CM Cluster 2
M
M
M
M
M
IVR
PG/CTI
PG/CTI
ICM
A
PG/CTI
AW/HDS
ICM
B
AW/HDS
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