Cisco Cisco IPCC Web Option Design Guide
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Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
OL-8669-16
Chapter 5 Cisco Unified Outbound Option
Unified Outbound Option Deployment
Note
The G.711 protocol is required between the Dialer and the IP endpoint (for example, the voice gateway
or IP phone).
or IP phone).
Multiple Dialer Deployment
shows the deployment model for two dialers. Each dialer is associated with the Unified CM
subscriber on its respective side and has all of its ports in one device pool for that subscriber. This
configuration that is shown provides 192 dialer ports. To scale upward, you can add more pairs of dialers
(PG sides A and B) and subscribers, for up to four pairs (or eight dialers, PG sides, and subscribers) per
Unified CM cluster (see
configuration that is shown provides 192 dialer ports. To scale upward, you can add more pairs of dialers
(PG sides A and B) and subscribers, for up to four pairs (or eight dialers, PG sides, and subscribers) per
Unified CM cluster (see
). The use of multiple dialers provides high availability for this
deployment model. For more details on high availability, see the section on
.
Figure 5-4
Multiple Dialer Deployment (Two Dialers)
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Logger A
Campaign
Manager
Dialer 1
Subscriber 1
Publisher
Cisco Unified
CM cluster
Side 1A
PG
Logger B
Side 1B
PG
Dialer 2
Subscriber 2