Cisco Cisco IPCC Web Option Design Guide

The Recording and Playback Service stores the recorded conversations and makes them available to the 
Supervisor Log Viewer application.

A co-resident Recording and Playback Service can support up to 32 simultaneous recordings. A 
dedicated Recording and Playback Service (which is available in the Premium offering) can support up 
to 80 simultaneous recordings. The capacity of the Recording and Playback Service is not dependent on 
the codec that is used.

 summarizes the raw Recording and Playback Service capacity.

 

Supporting and maintaining an enterprise solution requires many steps and procedures. Depending on 
the customer environment, the support procedures vary. System performance monitoring is one 
procedure that helps maintain the system. This section provides a guide for monitoring Unified CCE to 
ensure that the system is performing within system tolerances. System monitoring is especially critical 
for customers as they expand or upgrade their system. The system should be monitored during times of 
heavy activity. 

The following system components are critical to monitor:

CPU

Memory

Disk

Network

The following list highlights some of the important counters for the critical system components, along 
with their threshold values:

Monitoring the CPU

%ProcessorTime; the threshold of this counter is 60%.

ProcessorQueueLength; this value should not go above (2 

 (the total number of CPUs on the 

system)).

Monitoring Memory

% Committed Bytes; this value should remain less than (0.8 

 (the total amount of physical 

memory)).

Memory\Available MByte; this value should not be less than 16 MB.

Page File %usage; the threshold for this counter is 80%.

Co-resident

32

Dedicated

80