Cisco Cisco IPCC Web Option Design Guide

Call variables used on the child PG are transmitted to the parent PG regardless of their use or the setting 
of the MAPVAR parameter. For example, if call variables 1 through 8 are used on the child PG but are 
never referenced on the parent PG (and assume MAPVAR = EEEEEEEEEE, meaning Export all but 
Import nothing), they will still be transmitted to the PG where the filtering takes place, therefore 
bandwidth is still required. For the reverse situation, bandwidth is spared. For example, if the map setting 
is MAPVAR = IIIIIIIIII (Import all but Export nothing), then bandwidth is spared. Call variable data will 
not be transmitted to the child PG on a ROUTE_SELECT response.

Assume a call rate of 300 simple calls per minute (5 calls per second) and the agents are all in a single 
skill group with no passing of call variables or ECC data. The required bandwidth in this case is:

5 

 2700 = 13,500 bytes per second = 108 kbps of required bandwidth

Note that a more complex call flow or a call flow involving call data could easily increase this bandwidth 
requirement.

If autoconfiguration is used, it is possible that the entire agent, skill group, and route-point configuration 
could be transmitted from the child PG to the parent PG. If not much bandwidth is available, it could 
take considerable time for this data to be transmitted.

 lists the approximate number of bytes (worst case) that are transmitted for each of the data 

entities. If you know the size of the configuration on a child PG, you can calculate the total number of 
bytes of configuration data that will be transmitted. Note that the values in are worse-case estimates that 
assume transmitting only one item per record with each field having the maximum possible size (which 
is extremely unlikely).

 

For example, if the child PG has 100 agents, 10 call types, 5 skill groups, and 20 route points, then the 
amount of configuration data transmitted could be estimated as follows:

100 agents 

 500 bytes = 50,000 bytes

10 call types 

 250 bytes = 2,500 bytes

5 skill groups 

 625 bytes = 3,125 bytes

20 route points 

 315 bytes = 6,300 bytes

50,000 + 2,500 + 3,125 + 6,300 = 61,925 bytes

The total amount of data (approximate maximum) transmitted for this configuration is 61,925 bytes.

Agent

500 bytes

Call type

250 bytes

Skill group

625 bytes

Device (route point, device target, and so forth)

315 bytes