Cisco Cisco IPCC Web Option Design Guide

In this model, the Unified MA’s IP phone and workstation are connected via the VPN tunnel to the main 
Unified CCE campus. Customer calls routed to the remote agent are handled in the same manner as 
campus agents. (See 

.)

High-speed broadband enables cost-effective office applications.

Site-to-site always-on VPN connection.

Advanced security functions allow extension of the corporate LAN to the home office.

Supports full range of converged desktop applications, including CTI data and high-quality voice.

Minimum broadband speed supported is 256 kbps upload and 1.0 Mbps download for cable.

Minimum broadband speed supported is 256 kbps upload and 1.4 Mbps download for ADSL.

Agent workstation must have 500 MHz, 512 MB RAM or greater.

IP phone must be configured to use G.711 on minimum broadband speeds.

QoS is enabled only at the Cisco 831 Router edge. Currently, service providers are not providing 
QoS.

Enable security features on the Cisco 831 Series router.

The Cisco 7200 VXR and Catalyst 6500 IPSec VPN Services Module (VPNSM) offer the best 
LAN-to-LAN performance for agents.

The remote agent’s home phone must be used for 911 calls.

Redirect-on-no-answer (RONA) should be used when a remote agent is logged in and ready but is 
unavailable to pick up a call.

126030

VPN

Head-End

router

Cisco IP

phone

Cisco 800

Series remote

router

CTI

data

Broadband

modem