Cisco Cisco Unified Contact Center Enterprise 9.0(1) Design Guide
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Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
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Chapter 3 Design Considerations for High Availability
Understanding Failure Recovery
Administrative Workstation Real-Time Distributor (RTD)
The Administrative Workstation (AW) Real-Time Distributor (RTD) provides the user interface to the
system for making configuration and scripting changes. It also can host the web-based reporting tool,
WebView and Internet Script Editor.
system for making configuration and scripting changes. It also can host the web-based reporting tool,
WebView and Internet Script Editor.
These servers do not support redundant or duplex operation, as the other Unified ICM system
components do. However, you can deploy multiple Administrative Workstation servers to provide
redundancy for the Unified CCE. (See
components do. However, you can deploy multiple Administrative Workstation servers to provide
redundancy for the Unified CCE. (See
Figure 3-22
Redundant Unified ICM Distributors and AW Servers
Administrative Workstation Real-Time Distributors are clients of the Unified ICM Call Router real-time
feed that provides real-time information about the entire Unified CCE across the enterprise. Real-Time
Distributors at the same site can be set up as part of an Admin Site that includes a designated primary
real-time distributor and one or more secondary real-time distributors. Another option is to add Client
Admin Workstations which do not have their own local SQL databases and are homed to a Real-Time
Distributor locally for their SQL database and real-time feed.
feed that provides real-time information about the entire Unified CCE across the enterprise. Real-Time
Distributors at the same site can be set up as part of an Admin Site that includes a designated primary
real-time distributor and one or more secondary real-time distributors. Another option is to add Client
Admin Workstations which do not have their own local SQL databases and are homed to a Real-Time
Distributor locally for their SQL database and real-time feed.
TDM
access
143950
Sub 1
Sub 2
Unified CM
cluster
MDF
switch 1
Call control, CTI data,
IP messaging
TDM voice lines
Ethernet lines
IP messaging
TDM voice lines
Ethernet lines
IP IVR 1
IP IVR 2
Agent
PG A
Agent
PG B
IP IVR
group
Publisher
VRU
PG A
VRU
PG B
AW
A
AW
B
WedView
Reporting Client
ICM A
ICM B
ICM central controllers
M
Public
network
V
IDF
switch 1
IDF
switch 2
V
Voice
gateway 1
Voice
gateway 2
T1 lines
T1 lines
Corporate
LAN
Firewall
M
M
MDF
switch 2
switch 2
Unified CCE Site