Cisco Cisco Unified Contact Center Enterprise 9.0(2) Design Guide
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Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
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Chapter 7 Cisco Unified Expert Advisor Option
Deployment Models
Other serviceability functions are inherited from the Unified Communications Operating System
Serviceability application, available via the Navigation drop-down menu on the Unified Expert Advisor
OAMP login screen. Both Simple Network Management Protocol (SNMP) versions 1 to 3 and SYSLOG
are supported as well.
Serviceability application, available via the Navigation drop-down menu on the Unified Expert Advisor
OAMP login screen. Both Simple Network Management Protocol (SNMP) versions 1 to 3 and SYSLOG
are supported as well.
Some functions are also available via the Unified Communications Operating System command line
interface (CLI). These functions are accessible by any Platform Administrator.
interface (CLI). These functions are accessible by any Platform Administrator.
Unified Expert Advisor also introduces a new concept known as System Conditions, which piggybacks
on the SNMP trap mechanism. System Conditions are defined within the product with either warning or
critical severity, and once raised, they persist until they are cleared. Although each raise or clear action
also causes an SNMP trap, the condition's current state can be examined using RTMT even if the trap
events were missed. (The current version of RTMT does not display System Conditions in an easily
readable format, however.) The list of Unified Expert Advisor System Conditions can be found in the
Real Time Monitoring Tool Administration Guide for Cisco Unified Expert Advisor, available at
on the SNMP trap mechanism. System Conditions are defined within the product with either warning or
critical severity, and once raised, they persist until they are cleared. Although each raise or clear action
also causes an SNMP trap, the condition's current state can be examined using RTMT even if the trap
events were missed. (The current version of RTMT does not display System Conditions in an easily
readable format, however.) The list of Unified Expert Advisor System Conditions can be found in the
Real Time Monitoring Tool Administration Guide for Cisco Unified Expert Advisor, available at
.
Root access to the Unified Communications Operating System is available, but as with Unified CM root
access, it requires a detailed procedure involving Cisco TAC as well as customer approval. Passwords
obtained in this way are valid for only a limited time. On the other hand, root access is not required in
order to perform any normal customer or partner activity.
access, it requires a detailed procedure involving Cisco TAC as well as customer approval. Passwords
obtained in this way are valid for only a limited time. On the other hand, root access is not required in
order to perform any normal customer or partner activity.
Deployment Models
This section describes deployment options for Unified Expert Advisor.
Unified Expert Advisor Components
Unified Expert Advisor may be deployed with either simplexed or duplexed Runtime Servers, and in
either case a single Reporting Server may be added. The resulting four options are illustrated in
either case a single Reporting Server may be added. The resulting four options are illustrated in
.
Figure 7-2
Server Deployment Options for Unified Expert Advisor Components
For information on the effects of omitting a reporting server, see
information on the trade-offs involved in deploying simplexed versus duplexed Runtime Servers, see
Runtime
Runtime
Reporting
Reporting
Runtime
Runtime
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