Cisco Cisco Unified Contact Center Enterprise 9.0(2) Design Guide

In deployments in which a client AW is remote (connected over a WAN) from the domain controller and 
distributor AW, specific network bandwidths and latencies are required to achieve reasonable 
performance in the User List Tool. Reasonable performance is defined as less than 30 seconds to retrieve 
users. This information is provided in an effort to set expectations and to encourage upgrading to Cisco 
Unified CCE and ICM 7.2(3) or later releases. In this version, changes were made to enhance the 
performance of the tool under these conditions.

There are a number of other things that can be done to improve performance of the User List Tool. 
Moving a distributor AW and a domain controller local to the client AW can greatly enhance 
performance, as shown by the LAN row in 

. Improving the latency in your WAN connection 

will improve performance, and increasing the bandwidth of your WAN connection will also improve 
performance.

The following data points describe scenarios in which the User List Tool can retrieve users within 
30 seconds in Unified CCE 7.2(3) or later releases. If you are using an earlier version of Unified CCE 
and are experiencing significantly slower retrieval times, consider upgrading to Unified CCE 7.2(3) or 
later releases. Additionally, laboratory testing has determined that the tool cannot perform reasonably 
for any number of users on networks with a one-way latency greater than 50 ms.

 

Negligible

LAN

8000

15

3.4 Mbits and higher

4000

15

2 Mbits

500

15

256 Kbits

500

50

64 Kbits and higher

25