Cisco Cisco IP Contact Center Release 4.6.2 Design Guide
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Cisco Unified Contact Center Enterprise 7.0, 7.1, and 7.2 SRND
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Chapter 4 Unified Contact Center Enterprise Desktop
Deployment Considerations
Deployment Models
This section illustrates some basic supported RSM deployments.
Single Site
illustrates the basic network connectivity of RSM deployed within a typical single-site
configuration.
Figure 4-13
Typical RSM VLAN Configuration
, supervisors may dial in through a VoIP phone as well as through the PSTN.
The VRU that handles the supervisor's call is IP IVR in this case.
271439
AW/HDS
RSM Server
IP IVR
ASR/TTS
(Nuance)
Agent
IP
Agent
IP
Supervisor
RTP
SOAP
(AXL)
JTAPI
CTIOS
V
PSTN
IP WAN
VLAN 2
IP
VLAN 1
UCM
PG/CTIOS RGR
Active
Directory
HTTP(s)