Cisco Cisco E-Mail Manager Unity Integration Option Leaflet
8-6
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 8 Securing Unified CCE
Security Best Practices
–
RMS Listener Hardening
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WMI Service Hardening
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SNMP Hardening
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Other
For the most current security best practices, refer to the latest version of the Security Best Practices
Guide for ICM and IPCC Enterprise & Hosted Editions, available at
Guide for ICM and IPCC Enterprise & Hosted Editions, available at
The recommendations contained in the Security Best Practices guide are based in part on hardening
guidelines published by Microsoft, such as those found in the Windows Server 2003 Security Guide, as
well as other third-party vendors' hardening recommendations. It also serves as a reference point for
most of the security functionality in the product. The guide is also the installation guide for the
Automated Security Hardening bundled with the application installer, Windows Firewall Configuration
Utility, the SSL Configuration Utility, the Network Isolation IPSec Utility, and the Unified CC Security
Wizard.
guidelines published by Microsoft, such as those found in the Windows Server 2003 Security Guide, as
well as other third-party vendors' hardening recommendations. It also serves as a reference point for
most of the security functionality in the product. The guide is also the installation guide for the
Automated Security Hardening bundled with the application installer, Windows Firewall Configuration
Utility, the SSL Configuration Utility, the Network Isolation IPSec Utility, and the Unified CC Security
Wizard.
Because of the existence of the Security Best Practices guide, this chapter discusses many areas at a high
level without further detail in order to avoid duplicating information available in other sources.
level without further detail in order to avoid duplicating information available in other sources.
Other Security Guides
Other documents containing security guidance include, but are not limited to, the documents listed
.
Table 8-2
Other Security Documentation
Security Topic
Document and URL
Server staging and
Active Directory
deployment
Active Directory
deployment
Staging Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco Security
Agent
Agent
Cisco Security Agent Installation/Deployment Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions
Enterprise & Hosted Editions
CTI OS encryption
CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted
Editions
Editions
Cisco CAD Installation Guide
WebView User
authentication and
administration
authentication and
administration
WebView Installation and Administration Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions
Enterprise & Hosted Editions
SNMPv3
authentication and
encryption
authentication and
encryption
SNMP Guide for Cisco ICM/IPCC Enterprise & Hosted Editions