Cisco Cisco E-Mail Manager Unity Integration Option Leaflet
9-8
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 9 Sizing Call Center Resources
Cisco Unified CCE Resource Calculators
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Unified IP IVR Self-Service Calculator — A standard Erlang B calculator for determining the
number of ports required on a self-service IVR. It has inputs for up to five port groups or separate
IVRs.
number of ports required on a self-service IVR. It has inputs for up to five port groups or separate
IVRs.
The latest versions of these calculators and their associated user guides are available at
The Cisco Unified CCE Resource Calculators are accessible to Cisco internal employees and Cisco
partners. These tools are based on industry Erlang traffic models. Other Erlang traffic calculators
available on the Web can also be used for sizing various contact center resources.
partners. These tools are based on industry Erlang traffic models. Other Erlang traffic calculators
available on the Web can also be used for sizing various contact center resources.
is a snapshot of the current Standard Unified CCE Resource Calculator, followed by a
definition of each of the input and output fields, how to use them, and how to interpret them.
Figure 9-2
Cisco Unified CCE Resource Calculator