Cisco Cisco IP Contact Center Release 4.6.1 Leaflet
Glossary
GL-3
Cisco Unified Contact Center Enterprise 7.5 SRND
DES
Data Encryption Standard
DHCP
Dynamic Host Configuration Protocol
DID
Direct inward dial
DiffServ
Differentiated Services
DMP
Device Management Protocol
DMZ
Demilitarized zone
DN
Directory number
DNP
Dialed Number Plan
DNS
Domain Name System
DSCP
Differentiated Services Code Point
DSL
Digital subscriber line
DSP
Digital signal processor
DTMF
Dual Tone Multi Frequency
E
ECC
Extended Call Context
H
HA WAN
Highly available WAN
HDS
Historical Data Server
HSRP
Hot Standby Router Protocol
I
ICCS
Intra-Cluster Communication Signaling
ICM
Cisco Unified Intelligent Contact Management
IDF
Intermediate distribution frame
IDS
Intrusion detection system
IntServ
Integrated services