Cisco Cisco IPCC Web Option Leaflet
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Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 2 Deployment Models
IPT: Clustering Over the WAN
•
The link should preferably be a dedicated circuit and not be tunneled across the highly available
(HA) WAN. See
(HA) WAN. See
, at the beginning of the section on
, for more information on path diversity.
Unified ICM Central Controller Private and Unified CM PG Private Across Single Link
A single link, shown in
, carries both Unified ICM Central Controller Private traffic and
VRU/CM PG Private traffic. Single-link implementations are more common and less costly than
dual-link implementations.
dual-link implementations.
Figure 2-20
Unified ICM Central Controller Private and Unified CM PG Private Across Single Link
Advantages
•
Less costly than separate-link model.
•
Fewer links to maintain, but more complex.
Best Practices
•
The link does not have to be redundant. If a redundant link is used, however, latency on failover
must not exceed 500 ms.
must not exceed 500 ms.
•
Separate QoS classifications and reserved bandwidth are required for Central Controller
high-priority and PG high-priority communications. For details, see
high-priority and PG high-priority communications. For details, see
•
Link sizing and configuration must be examined before any major change to call load, call flow, or
deployment configuration. This is especially important in the single-link model.
deployment configuration. This is especially important in the single-link model.
•
The link should preferably be a dedicated circuit fully isolated from, and not tunneled across, the
highly available (HA) WAN. See
highly available (HA) WAN. See
, at the beginning of the section on
, for more information on path diversity.
Failure Analysis of Unified CCE Clustering Over the WAN
This section describes the behavior of clustering over the WAN for Unified CCE during certain failure
situations. The stability of the highly available (HA) WAN is extremely critical in this deployment
model, and failure of the highly available WAN is considered outside the bounds of what would normally
happen.
situations. The stability of the highly available (HA) WAN is extremely critical in this deployment
model, and failure of the highly available WAN is considered outside the bounds of what would normally
happen.
For illustrations of the deployment models described in this section, refer to the figures shown
previously for
previously for
Site 1
Site 2
126029
PG A
ICM A
PG B
ICM B