Cisco Cisco IPCC Web Option Leaflet

This section describes deployment models for Unified Outbound Option.

Run Unified Outbound Option on a Windows server that meets the minimum requirements specified in 
the latest version of the Hardware and System Software Specification (Bill of Materials) for Cisco 
ICM/IPCC Enterprise & Hosted Editions, available at

 shows the installation of a single dialer. The Dialer is shown to be installed on side A of the 

duplexed PG; however, this is not a requirement. The single dialer configuration provides capacity for 
96 ports. This deployment model is used when scaling and high availability are not factors.

In a simplex Agent PG deployment, only one Dialer process is supported per Agent PG and Unified CM 
cluster. (Simplex mode is not supported for production environments.)

For Cisco Unified Contact Center Enterprise deployments, the Unified Outbound Option Dialer and 
Media Routing PG processes run on the same physical server as the Agent PG. For Unified System CCE 
(Unified SCCE) deployments, the Dialer and Media Routing PG processes may be co-located with the 
Agent PG or may run on a separate physical server from the Agent PG (see 

). In a two-dialer deployment on a duplex PG pair, the Media Routing PG will 

have two PIMs because each dialer gets its own Media Routing PIM.

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Logger A

Campaign

Manager

Dialer

Subscriber

Publisher

Side 1A

PG

Logger B

Side 1B

PG