Cisco Cisco IPCC Web Option Leaflet

This section describes deployment options for Unified Expert Advisor.

Unified Expert Advisor may be deployed with either simplexed or duplexed Runtime Servers, and in 
either case a single Reporting Server may be added. The resulting four options are illustrated in 

.

For information on the effects of omitting a reporting server, see 

information on the trade-offs involved in deploying simplexed versus duplexed Runtime Servers, see 

The current version of Unified Expert Advisor supports a maximum of 3000 expert advisors. A Cisco 
Unified Presence 6.x cluster, however, can support as many as 10,000 users, and you might want to 
configure more than 3000 of them as expert advisors. In order to accommodate more expert advisors than 
are currently supported by a single Unified Expert Advisor, it is possible to deploy multiple independent 
Unified Expert Advisor clusters as separate peripherals on the same Unified ICM. Each cluster may be 
simplexed or duplexed, and each may contain a Reporting Server. The Reporting Servers cannot be 
shared, however.

Different Unified Expert Advisor clusters may be configured to communicate with the same Cisco 
Unified Presence cluster, as illustrated in 

. The assignment queues from those Unified Expert 

Advisor clusters will simply map to separate skill groups in Unified ICM, but separate skill groups can 
always be treated as a homogeneous pair by listing them both in the same Queue to Skill Group node.

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