Cisco Cisco IPCC Web Option Leaflet
10-6
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 10 Sizing Unified CCE Components and Servers
Sizing Considerations for Unified CCE
Table 10-2
Sizing Information for Unified CCE Components and Servers
Component
Server Class
1
Maximum Agents
Notes
Progger:
Peripheral Gateway,
Router, and Logger
Router, and Logger
CTI OS:
CAD:
Cannot be co-resident with Administrative
Workstation (AW) or Historical Data Server (HDS).
In addition, the Progger cannot have additional Agent
Peripheral Gateways.
Workstation (AW) or Historical Data Server (HDS).
In addition, the Progger cannot have additional Agent
Peripheral Gateways.
Logger database is limited to 14 days of historical
data.
data.
MCS-30-004-Class
100
No
With MCS-30-004-Class servers:
•
Maximum number of simultaneous queued calls
equals half the number of agents.
equals half the number of agents.
•
Outbound:
(Maximum Progger agent capacity) – 4
(Number
of dialer ports)
Note
This is an indicator of platform capacity. This
is not an indicator of outbound resources in
terms of how many agents can be kept busy by
the number of dialer ports in the deployment.
A quick but inexact estimate is that 2 ports are
required for each outbound agent, but your
outbound resources can vary depending on hit
rate, abandon limit, and talk time for the
campaigns in the deployment. Use the sizing
tool to determine outbound resources required
for you campaigns.
is not an indicator of outbound resources in
terms of how many agents can be kept busy by
the number of dialer ports in the deployment.
A quick but inexact estimate is that 2 ports are
required for each outbound agent, but your
outbound resources can vary depending on hit
rate, abandon limit, and talk time for the
campaigns in the deployment. Use the sizing
tool to determine outbound resources required
for you campaigns.
•
To determine the maximum Progger agent
capacity, refer to the Progger inbound Agent
entry in this table. The capacity depends on your
ICM software release.
capacity, refer to the Progger inbound Agent
entry in this table. The capacity depends on your
ICM software release.