Cisco Cisco IPCC Web Option Leaflet

10-4

Cisco Unified Contact Center Enterprise 7.5 SRND

Chapter 10 Sizing Unified CCE Components and Servers

Sizing Considerations for Unified CCE

Figure 10-1

Minimum Servers Required for Release 7.5(x) Unified CCE Deployments with CTI OS Desktop

The following notes apply to

•

Sizing is based upon the information listed under

•

Voice Response Unit (VRU), Historical Data Server (HDS), and Unified CM components are not
shown.

•

For more information, see

Note

The terms Rogger and Central Controller are used interchangeably throughout this chapter.

PGR

RGR

PGR

RGR

PGR

Router

PGR

Logger

PGR

APG

PGR

APG

PGR

APG

PGR

APG

2,000 *

4,000

450 *

Central Controller

Peripheral Gateways

Agent Services

8,000

* Deployment supported in Unified System CCE

Maximum Agent

Count

188793