Cisco Cisco IPCC Web Option Leaflet
2-10
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 2 Deployment Models
General Deployment Options
Figure 2-1
Multiple CTI OS Servers
Virtualization Support
Beginning with Cisco Unified ICM and Unified Contact Center Enterprise and Hosted Editions
Release 7.5(3), servers can be consolidated by deploying a virtualization solution for Client
Administrative Workstations (AWs) and certain Peripheral Gateways (PGs) on the VMware platform.
For the virtualization requirements, mapping to discrete servers, and CPU processor and RAM
requirements for each of the supported PG and Client AW virtual machines (VMs), refer to the latest
version of the Hardware & System Software Specification (Bill of Materials) for Cisco ICM/IPCC
Enterprise & Hosted Editions, available at
Release 7.5(3), servers can be consolidated by deploying a virtualization solution for Client
Administrative Workstations (AWs) and certain Peripheral Gateways (PGs) on the VMware platform.
For the virtualization requirements, mapping to discrete servers, and CPU processor and RAM
requirements for each of the supported PG and Client AW virtual machines (VMs), refer to the latest
version of the Hardware & System Software Specification (Bill of Materials) for Cisco ICM/IPCC
Enterprise & Hosted Editions, available at
Before you incorporate virtual machines into your contact center design and deployment, you must read
through and follow the guidelines and restrictions described in the Virtualization Guide for Cisco
Unified ICM/Contact Center Enterprise & Hosted, available at
through and follow the guidelines and restrictions described in the Virtualization Guide for Cisco
Unified ICM/Contact Center Enterprise & Hosted, available at
Other Unified ICM and Unified CCE components, such as the Call Router, Logger, AW Distributor,
HDS, WebView server, and CAD server, as well as the Cisco Unified Contact Center Management Portal
(Unified CCMP), Cisco Unified Intelligence Suite, Unified Web Interaction Manager (WIM), and
Unified E-mail Interaction Manager (EIM), are not supported in a virtualized environment at this time.
HDS, WebView server, and CAD server, as well as the Cisco Unified Contact Center Management Portal
(Unified CCMP), Cisco Unified Intelligence Suite, Unified Web Interaction Manager (WIM), and
Unified E-mail Interaction Manager (EIM), are not supported in a virtualized environment at this time.
MCS
CTI OS
Server
CTI OS
Server
CTI Server
OPC
PIM
CCM CTI
Gateway
PIM
CCM CTI
Gateway
CTI OS
Server
271
171