Cisco Cisco IPCC Web Option Leaflet

A single-site deployment refers to any scenario where all voice gateways, agents, desktops, phones, and 
call processing servers (Unified CM, Unified ICM/Unified CCE, and Unified IP IVR or Cisco Unified 
Customer Voice Portal (Unified CVP)) are located at the same site and have no WAN connectivity 
between any Unified CCE software modules. 

 illustrates this type of deployment using the 

Unified System CCE model.

 shows a Unified IP IVR, a Unified CM cluster, redundant Unified System CCE servers, an 

Administration and WebView Reporting machine and Historical Data Server (HDS), and a direct 
connection to the PSTN from the voice gateways. The Unified System CCE server in this scenario is 
running the following major software processes:

Call Router

Logger and Database Server

Unified CCE System PG with Unified CM Peripheral Interface Manager (PIM) and Unified IP IVR 
PIM

CTI Server

CTI Object Server (CTI OS)

Optionally, Cisco Agent Desktop (CAD) servers could be co-located on the Unified System CCE 
servers as well

Optionally the Central Controller and Agent/IVR Controller (Unified CCE System PG and so forth) can 
be split onto separate servers. For information on when to install the Unified ICM Central Controller and 
PG on separate servers, refer to the chapter on 

.

Signaling/CTI

IP Voice

TDM Voice

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Unified CM Cluster

Agent

Administration and

WebView Reporting

Unified

System CCE