Cisco Cisco Unified Contact Center Enterprise 8.5(2) Leaflet
10-11
Cisco Unified Contact Center Enterprise 7.5 SRND
Chapter 10 Sizing Unified CCE Components and Servers
Sizing Considerations for Unified CCE
AW Distributor with an HDS and WebView Reporting
You must observe the following limits when sizing an AW Distributor with an HDS and WebView
Reporting:
Reporting:
•
Each Router/Logger pair can support up to four AW Distributors with an HDS.
•
WebView can be deployed on separate servers or co-resident with an AW Distributor with an HDS.
•
If WebView is deployed on separate servers, some configurations support up to four WebView
Servers per AW Distributor with an HDS.
Servers per AW Distributor with an HDS.
•
With appropriate hardware and configuration, each WebView server can support up to 50 reporting
users.
users.
•
A reporting user is defined as running:
–
Two Real-Time Reports refreshing every 20 seconds
Each report returns 50 or fewer rows.
Equivalent to running a monitoring script.
–
One Historical Report per hour
Half-hour historical reports are run for an 8-hour period.
Daily historical reports run for a 40-hour period.
Calculating the Number of WebView and HDS Servers Required
The following tables shows the minimum number of AW Distributors with an HDS required to support
reporting users. Some reporting deployments might benefit from allocating resources differently.
reporting users. Some reporting deployments might benefit from allocating resources differently.
Note
Unified System CCE supports only the Historical Data Server (HDS) with co-resident WebView server.
1. In addition to the MCS models listed in
, there are other server models based on Intel Xeon Nehalem quad-core technology that can be used
for Unified CCE deployments. For further details, refer to the latest version of the Hardware and System Software Specification (Bill of Materials) for
Cisco Unified ICM / Contact Center Enterprise & Hosted, available at
Cisco Unified ICM / Contact Center Enterprise & Hosted, available at
.
WebView (WV)
Users
Users
1 to 5
1 to 20
1 to 50
50 to
100
100
100 to
150
150
150 to
200
200
200 to
250
250
250 to
300
300
300 to
350
350
350 to
400
400
Servers
Required
Required
1 HDS/WV 1 HDS/WV 1 HDS/WV 1 HDS
2 WV
1 HDS
3 WV
1 HDS
4 WV
2 HDS
5 WV
2 HDS
6 WV
2 HDS
7 WV
2 HDS
8 WV
Server Type
MCS-30-
004-Class
004-Class
MCS-40-
007-Class
007-Class
GEN-50-
005-Class
005-Class
GEN-
50-005
-Class
50-005
-Class
GEN-
50-005
-Class
50-005
-Class
GEN-
50-005
-Class
50-005
-Class
GEN-
50-005
-Class
50-005
-Class
GEN-
50-005
-Class
50-005
-Class
GEN-
50-005
-Class
50-005
-Class
GEN-
50-005
-Class
50-005
-Class
Server Type
(WV)
(WV)
MCS-
40-005
40-005
MCS-
40-005
40-005
MCS-
40-005
40-005
MCS-
40-005
40-005
MCS-
40-005
40-005
MCS-
40-005
40-005
MCS-
40-005
40-005