Cisco Cisco Unified Contact Center Enterprise 8.5(2) Leaflet

MCS-30-004-Class

MCS-40-005-Class

Cisco Unified 
Presence or 
Microsoft Office 
Communications:

650 Expert 
Advisors or 1,300 
BHCA

Cisco Unified 
Presence:

3,000 Expert 
Advisors or 6,000 
BHCA

Microsoft Office 
Communications:

2,000 Expert 
Advisors or 6,000 
BHCA

Operating conditions:

2 calls per hour per Expert Advisor.

Average of up to 10 assignment queues per 
Expert Advisor.

Average parallel broadcast size of 10 experts.

MCS-40-005-Class

Nominal 8 days worth 
of data.

Note: Varying call 
rate, duty cycle, or 
broadcast size will 
significantly affect the 
data retention period.

Operating conditions:

2 calls per hour per Expert Advisor (6,000 BHCA 
per Reporting Server).

Full call load for 24 hours a day (100% duty 
cycle).

Average of up to 10 assignment queues per 
Expert Advisor.

Only MCS-40-005-Class is supported.

For the most current server specifications and sizing 
guide for Cisco Unified Web and E-Mail Interaction 
Manager, refer to the latest documentation at 

For the most current server specifications for the 
Unified CVP, refer to the latest version of the 
Hardware and System Software Specification for 
Cisco Unified CVP, available at 

For the most current Unified IP IVR server 
specifications, refer to the documentation available 
through valid Cisco Employee or Partner login at