Cisco Cisco IP Contact Center Release 4.6.2 Leaflet

Unified Expert Advisor consists of the following components:

One primary Runtime Server

One optional backup Runtime Server

One optional Reporting Server

The Runtime Servers handle all call activity, and the primary Runtime Server also hosts the Operations, 
Administration, Maintenance, and Provisioning (OAMP) service, which provides the web-based 
management and configuration interface. The Reporting Server houses an Informix database system 
which captures and records relevant events from the Runtime Servers and makes them available for 
queries via Crystal Reports or Cisco Unified Intelligence Center (Unified IC), either of which must be 
purchased separately.

All Unified Expert Advisor servers run in an appliance model, on top of the Unified Communications 
Operating System. This operating system is a version of Linux that has been customized by Cisco for 
use with this and other Unified Communications products such as Cisco Unified Communications 
Manager (Unified CM).

Unified Expert Advisor is part of a set of solution components, as shown in 

The following sections describe each solution component.

CVP

SIP

SIP
SRV
for failover

SIP

SIP IM / 

Presence

SIP IM / 

Presence

SIP

JMS

SIP
Other

Expert

Advisor

Desktop