Cisco Cisco IP Contact Center Release 4.6.2 Leaflet
IN-1
Cisco Unified Contact Center Enterprise 7.5 SRND
I N D E X
Symbols
.NET CIL API
Numerics
802.1p
802.1q
A
abandoned calls
ACD integration
ACLs
Active Directory (AD)
active time
ActiveX controls
AD
Administrative Workstation (AW)
Administrative Workstation Database (AWDB)
Admin Workstation ConAPI Interface
advisor
after-call work time
Agent/IVR Controller
agent based campaigns, call flow
Agent Desktop
additional information
bandwidth requirements
bandwidth usage
base services
chat feature
components
CTI OS
described
Desktop Administrator
desktop applications
failover recovery
features supported
for mobile agents
mobility
monitoring console
offered by Cisco Partners
prepackaged CRM integrations
Recording and Playback Service
redundancy
required servers
security
service placement
settings
Siebel
silent monitoring
sizing
types of
user applications
VoIP Monitor Service
10-18
Agent PG (APG)
Agent Reporting and Management (ARM)
agents
average call time
conferences between
general
inputs to Capacity Tool
location of
login
manually entering the number of