Cisco Cisco Unified Contact Center Enterprise 10.0(1) Installation Guide

Remove all skill groups from ICM before installing and running AAS. This has to be done to avoid 
any conflicts between the ICM PeripheralNumber and the AACC skillset ID. When deleting skill 
groups, persons, or agents in ICM, delete them permanently.

For more information, see the Unified ICM Software Setup and Configuration section in the Cisco 
Unified ICM Enterprise Software ACD Supplement for Avaya Symposium available at 

Set the default sub skill group mask for the AACC Peripheral to None by deselecting all skill groups 
on the Skill Group Mask tab for the peripheral.

Make sure the PG name in ICM and the skill group name in AACC are kept short; otherwise, AAS 
will not be able to generate a unique Enterprise name for the skill group in ICM. The total length of 
the PG name and the skill group name combined cannot be more than 28 characters.

The AACC skillset name cannot be longer than 29 characters; otherwise, AAS will not be able to 
generate a unique peripheral name for the skill group in ICM application.

You must install the AAS and PG on the same computer. Do not install the AACC software on the same 
computer as ICM software since this may cause performance issues.

You must install/configure AAS in the following order:

Configure Application Instance in ICM Configuration Manager. Refer 

 for detailed instructions.

Establish administration connection using CMS Control Application. Refer 

 for detailed instructions.

Configure the application details. Refer 

 for further information.

Permanently delete all agents and skill groups from Unified ICM before installing AAS, using ICM 
Agent Explorer and ICM Skill Group Explorer. Then use ICM Deleted Object tool to delete them 
permanently from ICM DB.

Install and configure AAS.