Cisco Cisco Unified Contact Center Enterprise 10.0(1) Installation Guide

You must install ICM PG on the system before AAS installation. Before installation, ensure the 
following registry is set to 60:

HKEY_LOCAL_MACHINE/SOFTWARE/Cisco Systems, Inc./ICM/<ICM instance>/PG<XX>/AACC 
Version

 lists the minimum system requirements for installing AAS.

Avaya Aura Contact Center (AACC)

AACC 6.0

AACC Event Interface

No separate versioning required

Unified ICM

Unified ICM Releases 7.2(7) or later.

The Administration & Data Server must be installed to support use of the ConAPI interface. (See 

“Configuring the ICM ConAPI Connection” 

for more information.) The Administration & Data Server 

can either be installed as co-resident with the PG or installed on a separate machine.

See the Unified ICM documentation set for detailed information about installing and configuring Unified 
ICM and to the Hardware & System Software Specification (Bill of Materials) for Cisco Unified 
ICM/Contact Center Enterprise & Hosted for information about Unified ICM hardware and software 
requirements. See the Cisco Unified ICM Enterprise Software ACD Supplement for Nortel Symposium 
for detailed information about the SEI Lite interface with AACC. (All documentation is located on the 

The minimum bandwidth required between AAS and Administration & Data Server is 128 Kbps.

Refer 

 for supported Unified ICM versions. 

Ensure that you have the following information before installation:

ICM instance name, PG instance name, and AAS name

RMI port number

The IP address of the Administration & Data Server machine 

The IP address/host and port number of the AAS machine 

IP address and port number of the machine where the AACC Event Server (SEI CORBA) is installed