Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Appendix B Troubleshooting Tips
Troubleshooting by following the call flow
B-2
Cisco ICM Software WebView Installation Guide
OL-0730-04
Troubleshooting by following the call flow
Figure B-1
A diagram of the Call Flow and WebView Interaction with It
Described
Step 1
Client makes a request to access WebView.
WebView
IIS (Web Server)
New Atlanta
ServletExec
ServletExec
Sybase EA Server
HDS
Database
WebView Server
Database Server
for ICM, could be located on WebView Server
for ICM, could be located on WebView Server
WebView Client
9
4
8
5
7
6
1
2
10
3
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