Cisco Cisco IPCC Web Option Installation Guide
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Cisco ICM Software WebView Installation Guide
OL-0730-04
Chapter 1 WebView System Requirements
Server System Sizing and Scaling for ICM 5.0
Server Use Guidelines
•
Use the Job Scheduler to schedule historical reports, especially reports with
lots of data, to be run at night time or at times when you do not require
real-time reports.
lots of data, to be run at night time or at times when you do not require
real-time reports.
•
If you have many historical reports to repeatedly run, you might consider
assigning a WebView server to run only historical reports while another
WebView server runs only real-time reports. That way the historical reports
will not delay the running of your real-time reports.
assigning a WebView server to run only historical reports while another
WebView server runs only real-time reports. That way the historical reports
will not delay the running of your real-time reports.
The simplest way to separate the servers is to ask the users to use one URL
for real-time reports and other for historical reports. So that users can see only
those templates that should be run on a server, you can also delete the
real-time templates on one WebView server (using the Custom Screen
Builder), and delete the historical templates on the other server.
for real-time reports and other for historical reports. So that users can see only
those templates that should be run on a server, you can also delete the
real-time templates on one WebView server (using the Custom Screen
Builder), and delete the historical templates on the other server.
General Scaling Guidelines
Scenario 1. Test bed, lab or very small single-site market: less then 50 agents.
If an installation is single-site, Call Termination or Route Details are not required,
and there are 3 or less simultaneous WebView clients, then the ICM Admin
Workstation, WebView server and Logger can all reside on the same system. See
the Cisco ICM Software Administrator Guide for system sizing requirements, but,
for simple test/lab cases, systems somewhat smaller than the administrator guide
requirements may often suffice.
and there are 3 or less simultaneous WebView clients, then the ICM Admin
Workstation, WebView server and Logger can all reside on the same system. See
the Cisco ICM Software Administrator Guide for system sizing requirements, but,
for simple test/lab cases, systems somewhat smaller than the administrator guide
requirements may often suffice.
Scenario 2. Small Single-Site Market: 50 to 200 agents.
If an installation is single-site, with less than 10 Meg of Call Termination or Route
Detail records and less than 10 WebView clients, the WebView server can reside
on the primary ICM Administrative Workstation.
Detail records and less than 10 WebView clients, the WebView server can reside
on the primary ICM Administrative Workstation.