Cisco Cisco IPCC Web Option Installation Guide
Chapter 1 WebView System Requirements
Server System Sizing and Scaling for ICM 5.0
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Cisco ICM Software WebView Installation Guide
OL-0730-04
Scenario 3. Small-Medium Enterprise Market: 100 to 500 distributed agents.
If there are more than 10 simultaneous WebView clients, a separate WebView
server/Admin Workstation is recommended. This WebView server can be
associated with a standalone ICM Administrative Workstation. Additionally, a
separate ICM Historical Database Server, or HDS is required if custom reports
based on Call Termination or Route Details are required, or more than 20M
records of historical data are kept.
server/Admin Workstation is recommended. This WebView server can be
associated with a standalone ICM Administrative Workstation. Additionally, a
separate ICM Historical Database Server, or HDS is required if custom reports
based on Call Termination or Route Details are required, or more than 20M
records of historical data are kept.
Scenario 4. Medium-Large Enterprise Markets. greater than 500 agents, greater than 50 WebView clients.
If there are more than 50 simultaneous WebView clients, one WebView server for
each set of 50 clients is recommended.
each set of 50 clients is recommended.
Note
As larger loads are qualified, this number will increase. Therefore, the
hardware sizing listed below is based on scalability to larger loads.
hardware sizing listed below is based on scalability to larger loads.
Scenario 5. Large Service Provider Markets: less than 500 agents, multiple customer ICM instances, and
less than 50 WebView clients.
less than 50 WebView clients.
If there are multiple CICM instances, each CICM must have a dedicated HDS. If
there are more than 50 clients for each CICM, then an additional WebView Server
AW for each set of 50 CICM clients is recommended. The HDS can function as a
WebView server. In most cases, additional WebView Servers can be simple AW's
and be installed to redirect to the CICM HDS. In the most strenuous load cases,
an HDS should be dedicated to each WebView Server.
there are more than 50 clients for each CICM, then an additional WebView Server
AW for each set of 50 CICM clients is recommended. The HDS can function as a
WebView server. In most cases, additional WebView Servers can be simple AW's
and be installed to redirect to the CICM HDS. In the most strenuous load cases,
an HDS should be dedicated to each WebView Server.