Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide
B-9
Cisco ICM Software WebView Installation Guide
OL-0730-04
Appendix B Troubleshooting Tips
WebView-Only User Unable to Change Password
WebView-Only User Unable to Change Password
Problem
When a WebView user’s password expires, that user cannot update the password
from within WebView.
from within WebView.
Explanation
ICM users must be aware of the domain security policy setting on password
expiration. If it is anything other than never, an ICM WebView user who doesn't
log into an ICM workstation, could have their password expire without their being
able to change it.
expiration. If it is anything other than never, an ICM WebView user who doesn't
log into an ICM workstation, could have their password expire without their being
able to change it.
An ICM user (a WebView user) password cannot be changed from within
WebView, and it can only be changed or reset on an ICM workstation.
WebView, and it can only be changed or reset on an ICM workstation.
Solution
If a WebView user's password expires, the user must either login into an ICM
workstation or see the domain administrator to reset the password. If you do not
know the domain security policy setting, see your domain administrator.
workstation or see the domain administrator to reset the password. If you do not
know the domain security policy setting, see your domain administrator.