Cisco Cisco IPCC Web Option Installation Guide

vxml: Returned data is formatted in result variable of returned VXML 
document. Returned page has <exit> statement that specifies result variable 
in its namelist parameter, which contains return code for operation. This 
output format is appropriate for IP IVR’s VoiceBrowser step.

vxml-cvp: VXML output, which includes extra data that makes it usable by 
a CVP studio call flow (e.g., specifying the output as a VXML sub-dialog, 
contains Audium tags, etc.). 

Returns VXML code, which, when executed, sends request to PhoneSim 
monitorAgent API call to stream in voice data. Data is returned as VXML page 
with <audio> statement that makes a request for voice data from the PhoneSim 
monitorAgent API. 

The page is run by a VoiceXML browser, and the following code is returned: 

Allows VLEngine to know which Unified CM cluster is managing agent whose ID is 

GENERAL_ERROR

See 

 topic in 

Chapter 7, Troubleshooting

INVALID_PARAMETERS

One or more required parameters not specified

NOTHING_PRESSED

Monitoring was successful, call ended naturally. 
User did not press anything on the keypad. 

ONE_PRESSED

Monitoring was successful. User terminated call

 

prematurely by pressing DTMF [1].

TWO_PRESSED

Monitoring was successful. User terminated call 
prematurely by pressing DTMF [2].

 

STAR_PRESSED

Monitoring was successful. User terminated call 
prematurely by pressing DTMF [*].

POUND_PRESSED

Monitoring was successful. User terminated call 
prematurely by pressing DTMF [#].