Cisco Cisco IPCC Web Option Installation Guide

Tells VLEngine (which manages JTAPI connections) to tell appropriate Unified 
CM cluster (via JTAPI) to initiate a monitoring session for specified simulated 
supervisor phone. Parameters passed are for a phone registered to the same cluster 
and returned by determineAgentCluster request. Called by VLEngine upon receipt 
of successful return code from determineAgentCluster request. 

correlationID: Unique ID for request, as generated by VLEngine. ID is specified 

so VLEngine can correlate response with its initial request, which allows it to run 
all HTTP request traffic over a single persistent socket. The correlationID must 
be alphanumeric, and is passed back in response message.

agentID: Agent ID to initiate monitoring.

phoneID: Device ID of simphone to initiate monitoring (e.g., 

SEP00005E000001).

lineID: Line DN on passed simphoneID to take call. 

Each return is prefaced by string correlationID =<correlationID>&result= 

INVALID_PARAMETERS

One or more required parameters not specified

AGENT_NOT_TALKING

ID specified is valid, but agent is currently not 
active (i.e., logged in and talking) and therefore 
has no active call ID.

NO_PERMISSIONS

Specified caller does not have permissions 
required to monitor specified agent.

GENERAL_ERROR

See 

 topic in 

Chapter 7, Troubleshooting