Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
3-5
Remote Silent Monitoring Installation and Administration Guide
Chapter 3 Pre-Installation Tasks
Simulated Phones Configuration
Simphone Device Dependencies
To create a Unified CM group:
Step 1
Navigate to System > Cisco Unified CM Groups.
Step 2
Click Add New.
Step 3
Enter RSMSimPhone for the UCM group name, adding prefix or suffix naming
conventions, if required (e.g., w_RSMSimPhone_3 for Western region three).
conventions, if required (e.g., w_RSMSimPhone_3 for Western region three).
Step 4
Assign the necessary Call Managers to the group. If you have more than one Call
Manager in the cluster, select the subscribers to be part of the group but do not
select the publisher.
Manager in the cluster, select the subscribers to be part of the group but do not
select the publisher.
Step 5
Click Save.
To create a simphone region:
Step 1
Navigate to System > Region.
Step 2
Click Add New.
Step 3
Enter RSMSimPhone for the region name, adding prefix or suffix naming
conventions, if required.
conventions, if required.
Step 4
Click Save.
Step 5
Add relationships with agent phones to the regions in your environment. Note that
calls between simphones and agent phones must use the G.711 codec.
calls between simphones and agent phones must use the G.711 codec.
Step 6
Click Save.
To create a simphone device pool:
Step 1
Navigate to System > Device Pool.
Step 2
Click Add New.
Step 3
Enter RSMSimPhone for the device pool name, adding prefix or suffix naming
conventions, if required.
conventions, if required.
Step 4
Select RSMSimPhone region from the Roaming Sensitive Settings > Region
pull-down menu.
pull-down menu.