Cisco Cisco IP Contact Center Release 4.6.2 Installation Guide
Chapter 3 Pre-Installation Tasks
Simulated Phones Configuration
3-6
Remote Silent Monitoring Installation and Administration Guide
Step 5
Select the RSMSimPhone CallManager group from the Device Pool Settings >
Cisco Unified Communications Manager Group pull-down menu.
Cisco Unified Communications Manager Group pull-down menu.
Step 6
Enter the remaining parameters, as per your configuration (e.g., date/time group,
user locale, etc.)
user locale, etc.)
Step 7
Click Save.
To create a simphone route partition:
Step 1
Navigate to Call Routing > Class of Control > Partition.
Step 2
Click Add New.
Step 3
Enter RSMSimPhone in the text box, adding prefix or suffix naming
conventions, if required.
conventions, if required.
Step 4
Click Save.
To create a simphone calling search space:
Step 1
Navigate to Call Routing > Class of Control > Calling Search Space.
Step 2
Click Add New.
Step 3
Enter RSMSimPhone for the calling search space name, adding prefix or suffix
naming conventions, if required.
naming conventions, if required.
Step 4
Select the route partition containing the agent phones that RSM will monitor from
the Available Partitions selection box, and move them to the Selected Partitions
selection box.
the Available Partitions selection box, and move them to the Selected Partitions
selection box.
Step 5
Click Save.
Simphone Device Creation
The MAC addresses you assign to your simphones must be part of a reserved
range, i.e., they cannot be used by hardware devices, such as network interface
cards (NICs).
range, i.e., they cannot be used by hardware devices, such as network interface
cards (NICs).
The following procedures describe how to create simphone devices and add DN
lines to them. You can also use Unified CM's BAT tool to automatically perform
these tasks, if desired.
lines to them. You can also use Unified CM's BAT tool to automatically perform
these tasks, if desired.