Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Appendix B Registry Keys
Changing RSM Registry Keys
B-2
Remote Silent Monitoring Installation and Administration Guide
Changing RSM Registry Keys
To change configuration parameters via the installer:
1.
Navigate to Start > Control Panel > Add or Remove Programs.
2.
Select Cisco Remote Silent Monitoring from the currently installed
programs list.
programs list.
3.
Click Change. The RSM installer appears.
4.
Navigate through the installer to the Configuration Manager, and modify the
settings you wish to change.
settings you wish to change.
5.
Navigate to the last screen of the installer and click Finish to save your
changes.
changes.
6.
Restart the VLEngine and PhoneSim services (refer to the “Restart RSM
Services” topic in Chapter 6, RSM Services).
Services” topic in Chapter 6, RSM Services).
To change configuration parameters with Windows Register Editor:
1.
Navigate to Start > Run.
2.
Enter regedit.exe then click OK. The Windows Registry Editor window
appears.
appears.
3.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\
Cisco Systems, Inc.\Remote Silent Monitoring.
Cisco Systems, Inc.\Remote Silent Monitoring.
4.
Modify the registry values as required (refer to the “General Registry Keys”
topic, below).
topic, below).
5.
When finished, restart the VLEngine and PhoneSim services (refer to the
“Restart RSM Services” topic in Chapter 6, RSM Services).
“Restart RSM Services” topic in Chapter 6, RSM Services).