Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide
Appendix B Registry Keys
General Registry Keys
B-4
Remote Silent Monitoring Installation and Administration Guide
Valid Values: Integer greater than 0, and less than or equal to 500
Default Value: 80
ProblemCallMinHolds
Call is classified as a problem if agent has put caller on hold more than specified
number.
number.
Type: REG_SZ
Value Required: Yes
Valid Values: Integer greater than 0, and less than or equal to 500
Default Value: 4
ProblemCallMinDuration
Call is classified as a problem if it exceeds specified minimum seconds.
Type: REG_SZ
Value Required: Yes
Valid Values: Integer greater than 0, and less than or equal to 120000
Default Value: 1800
MaxStaleCallDuration
Maximum seconds state of a call can remain unchanged (i.e., does not trigger a
CTI event) before deemed stale and removed.
CTI event) before deemed stale and removed.
Type: REG_SZ
Value Required: Yes
Valid Values: Integer greater than 60 seconds, and less than or equal to 172800
seconds (2 days)
seconds (2 days)
Default Value: 3600 seconds (1 hour)